At Calla Routes, customer satisfaction is our top priority. While we operate on a cash-on-delivery (COD) basis, we do offer returns or refunds in specific cases as outlined below.
Eligibility for Returns
You may request a return or exchange if:
You received a defective or damaged product
You received the wrong item
To be eligible for a return:
Your request must be made within 3 days of receiving the product
The item must be unused, in its original packaging, and in the same condition you received it
Non-Returnable Items
We do not accept returns for:
Products damaged due to misuse or negligence
Items without original packaging or labels
Gear used outdoors or altered after delivery
Return Process
To request a return:
Email us at [email protected] with your order details, the issue, and supporting photos (if applicable)
Our team will review your request and respond within 2–3 business days
If approved, we will guide you on how to return the product
Please do not send any items back without our confirmation.
Refunds
As we operate on a cash-on-delivery model, refunds are processed in one of the following ways:
Cash refund via local courier pickup, depending on the region and availability
Refunds will be processed within 7–10 business days after the returned item is received and inspected.
Late or Missing Refunds
If you haven’t received a refund within the estimated time:
Check your email for confirmation from our team
Contact us at [email protected] for assistance
Exchanges
We only replace items if they are defective, damaged, or incorrectly delivered. Contact us at [email protected] to arrange an exchange.
Contact Us
If you have any questions regarding this policy, please reach out to:
📧 Email: [email protected]